CallerCatcher

Legal

Terms of Service

Effective Date: September 27, 2026

These Terms of Service (“Terms”) govern access to and use of the website located at callercatcher.net (the “Site”), operated by CallerCatcher (“CallerCatcher,” “we,” “us,” or “our”). By using the Site, you agree to these Terms.

  1. 1. Our Services Are Provided Only Under a Signed Agreement

    CallerCatcher provides its AI voice agent, call handling, scheduling, and text messaging services (the “Service”) only to businesses that sign an Order Form under the CallerCatcher Master Service Agreement and Service Policies (together with the Order Form, the “Agreement”). A copy of the current Agreement is provided with every Order Form and is available on request.

    These Terms govern the Site only. They do not grant anyone a right to use the Service, and they do not add to, change, or replace the Agreement. If these Terms conflict with the Agreement, the Agreement controls.

  2. 2. How the Service Works

    For general information only (the Agreement contains the binding terms):

    • Every call handled by the Service opens with a disclosure that the caller is speaking with an AI assistant and that the call is recorded and processed by our clients’ service providers, repeated in Spanish when a call continues in Spanish.
    • The Service is not an emergency service. Anyone with an emergency, such as a gas leak, fire, flooding, or carbon monoxide, should call 911 or the appropriate utility.
    • The Service answers inbound calls. CallerCatcher does not place outbound calls using an artificial, prerecorded, or AI-generated voice.
    • Texts are sent on a client’s behalf only as the law and carrier rules permit, and anyone can opt out at any time by replying STOP.
    • Call recordings, transcripts, and messages are processed only to serve the client that received the call, and are never used to train or fine-tune any AI model.

  3. 3. Client Compliance

    Clients remain responsible for their own compliance obligations as described in the Agreement, including laws governing AI, automated, and prerecorded calls (such as the Telephone Consumer Protection Act, 47 U.S.C. §227, and California Public Utilities Code §2874), call recording (such as California Penal Code §§631, 632, and 632.7), text messaging and email, and do-not-call rules.

  4. 4. Business Use Only

    The Site and the Service are intended for businesses and are not directed at consumers or at individuals under 18. By using the Site on behalf of a business, you confirm that you are authorized to act for it.

  5. 5. Acceptable Use of the Site

    You agree not to:

    • use the Site for any unlawful purpose or in violation of these Terms;
    • submit false, misleading, or someone else’s information through any form on the Site;
    • scrape, copy, or harvest content or data from the Site by automated means;
    • interfere with the Site’s security or operation, or introduce malicious code; or
    • attempt to reverse-engineer or replicate the Service or its underlying technology.

  6. 6. Information You Submit

    When you book a call or send a message through the Site, you agree that the information you provide is accurate and that CallerCatcher may contact you by phone or email about your request. We send you text messages only if you agree to receive them, and you can opt out at any time by replying STOP. We handle this information as described in our Privacy Policy.

  7. 7. Intellectual Property

    The Site and its content, including the CallerCatcher name, logo, text, and design, are owned by CallerCatcher. You may view the Site for your own business purposes. You may not copy, modify, distribute, or use its content or branding for any other purpose without our written permission.

  8. 8. Third-Party Services and Links

    The Site uses third-party providers for features such as call scheduling and contact forms, and may link to third-party websites. Those providers and websites are governed by their own terms and privacy policies, and CallerCatcher is not responsible for them.

  9. 9. No Warranties

    THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INFORMATION ON THE SITE IS GENERAL, IS NOT LEGAL ADVICE, AND IS NOT A PROMISE OF ANY PARTICULAR BUSINESS RESULT.

  10. 10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLERCATCHER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SITE, AND ITS TOTAL LIABILITY ARISING FROM YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).

    This section applies to use of the Site only. Liability relating to the Service is governed exclusively by the Agreement. Nothing in these Terms limits any liability that cannot be limited under applicable law.

  11. 11. Indemnification

    You agree to indemnify and hold harmless CallerCatcher and its owners, members, managers, and contractors from any claims, losses, and reasonable attorneys’ fees arising from your misuse of the Site or your violation of these Terms or applicable law.

  12. 12. Dispute Resolution; Arbitration; Class Action Waiver

    Disputes relating to the Service are resolved under the Agreement. For any other dispute arising from these Terms or the Site, the party with the dispute will first give the other written notice, and the parties will try in good faith to resolve it for thirty (30) days.

    Any such dispute that is not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Orange County, California, with hearings held by video conference unless the arbitrator decides otherwise. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

    Each party will bear its own attorneys’ fees and costs. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND AGREES THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION.

  13. 13. Governing Law

    These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

  14. 14. Changes to These Terms

    We may update these Terms by posting a new version on this page. The Effective Date above shows the latest revision, and continued use of the Site after an update means you accept it. Updates to these Terms never change the Agreement.

  15. 15. General

    If any provision of these Terms is found unenforceable, it will be limited or severed to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver. CallerCatcher may assign these Terms, including to a limited liability company or other entity formed to operate its business, or to a successor or acquirer.

  16. 16. Contact

    Questions about these Terms can be submitted through our Contact page.