Legal
Privacy Policy
Effective Date: September 27, 2026
This Privacy Policy explains how CallerCatcher (“we,” “us,” “our”) collects, uses, and discloses information in connection with callercatcher.net (the “Site”) and the AI voice agent, call handling, scheduling, and text messaging services we provide to business clients (the “Service”).
1. Scope
This Policy applies to (a) visitors to the Site, (b) businesses that contact us or that we contact about our services, (c) our business clients (“Clients”), and (d) information generated through the Service on a Client’s behalf. If you called or texted a business that uses the Service (an “End User”), that business’s own privacy policy governs its relationship with you, and we process your information only on its behalf.
When we provide the Service to a Client under a signed CallerCatcher Master Service Agreement, Service Policies, and Order Form (the “Agreement”), the Agreement governs how we handle that Client’s data. If this Policy conflicts with the Agreement, the Agreement controls.
2. Information We Collect
Site visitors: technical information that our hosting provider records automatically when pages are requested, such as IP address, browser type, device information, and pages requested, used to operate and secure the Site.
Booking and contact forms: when you book a call on our booking page or send a message through our contact page, we collect the information you enter, such as your name, business name, email address, phone number, message, and the time you choose.
Businesses we contact: business contact information from public sources, such as business listings and business websites (for example, business name, address, phone number, website, and publicly listed email addresses), and anything you tell us during a call.
Clients: business contact information, billing information (card payments are handled by our payment processor, and we do not store full card numbers), and the configuration information needed to set up and operate the Service.
Calls and messages handled for Clients: call audio, recordings, transcripts, call details (such as time, duration, and outcome), information callers provide (such as name, phone number, address, and the service they need), appointment details, text messages, and records of consent and opt-outs.
3. Cookies and Tracking
We do not use analytics cookies, advertising cookies, or tracking pixels on the Site, and we do not track you across other websites.
The Site may use strictly necessary cookies required for it to function. Our embedded booking calendar and contact form are provided by third-party providers, which may set cookies needed for those features to work, under their own privacy policies. You can block or delete cookies in your browser settings, but some features, such as booking a call, may then stop working.
4. Do Not Track and Global Privacy Control
Because we do not track visitors across websites or over time for advertising, our Site does not change its behavior in response to browser “Do Not Track” signals. We do not sell or share personal information, and we treat a Global Privacy Control signal as a valid request to opt out of any sale or sharing.
5. How We Use Information
To respond to inquiries and schedule calls; to contact businesses about our services; to provide, operate, support, secure, and bill for the Service; to communicate with Clients about their accounts; and to comply with legal obligations.
Call recordings, transcripts, and messages are processed solely on the Client’s behalf, to provide the Service to that Client. We never use their contents for our own purposes, to train or fine-tune any AI model, to build profiles, or to benefit any other customer. We may use aggregated usage data that contains no call or message contents and identifies no Client or End User, such as minute counts, to operate and bill our business.
The Service does not create voiceprints or other biometric identifiers and does not identify or verify anyone by voice.
6. How We Share Information
We share information only with: (a) service providers that support telephony, text messaging, email, cloud hosting, AI processing, scheduling, customer relationship management, and payments, only as needed to deliver the Service, under written terms that limit their use of the information to providing services to us, prohibit using call or message contents to train models for anyone else, and require reasonable security; (b) the Client on whose behalf a call or message was handled; (c) government authorities, where required by law or legal process; and (d) a successor entity, in a merger, acquisition, reorganization, or sale of assets.
We do not sell personal information or share it for cross-context behavioral advertising. We do not sell, rent, or license Client information, including End User and lead information, share it with anyone for marketing, advertising, or competitive purposes, or use it to benefit or solicit a Client’s competitors. This commitment continues after a Client’s service ends. We do not disclose personal information to third parties for their own direct marketing purposes.
7. Call Recording and AI Disclosure
Every call handled by the Service opens with a disclosure that the caller is speaking with an AI assistant and that the call is recorded and processed by the business’s service providers. If a call continues in Spanish, the disclosure is repeated in Spanish. Each Client approves this greeting in writing.
Recordings and transcripts are used only to provide the Service to the Client that received the call, including booking, routing, follow-up, and the Client’s records. Clients are responsible for any additional notices or consents their own legal obligations require.
8. Text Messaging (SMS)
If you provide a mobile phone number and agree to receive text messages from CallerCatcher, or from a Client using the Service, that number is used only to send the messages you agreed to receive, such as appointment confirmations, reminders, and replies to your inquiries. If you call a Client and the call ends before it is resolved, you may receive one informational text about that call, identifying the business and explaining how to opt out. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support delivery of the messages, such as messaging and telephony providers, is permitted. All other categories of sharing described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP, or by asking to stop during a call. Reply HELP for help. After you reply STOP, you may receive one final message confirming your opt-out.
9. Sensitive Information
The Service is not designed to collect health information, payment card numbers, government identification numbers, or similar sensitive data, and callers should not provide them. The Service is not offered to healthcare providers or other entities covered by HIPAA.
10. Data Retention
Client data is kept for the length of the Client’s Agreement. For ninety (90) days after an Agreement ends, the Client’s data remains available to the Client for export, and we assist with that export at no charge. After that period, we permanently delete it, including call recordings and transcripts, except: backup copies, which are overwritten in the ordinary course of our providers’ backup cycles; information we must keep by law or under a legal hold; and agreements, billing records, and records of consent, opt-outs, disclosures, and configurations, which we may keep securely for up to five (5) years only to establish or defend legal claims.
Information from Site forms and business contact information is kept only as long as needed for our business relationship with you, and you may ask us to delete it at any time.
11. Data Security
We use reasonable administrative, technical, and physical safeguards, including multi-factor authentication on accounts that access Client data, access limited to those who need it, and never storing Client passwords. If we confirm unauthorized access to or acquisition of Client data, we notify the affected Client without undue delay and within seventy-two (72) hours after confirmation. No method of transmission or storage is completely secure.
12. Our Role Under the CCPA
Where we provide the Service to a Client, that Client is the “business” and CallerCatcher acts as its “service provider” under the California Consumer Privacy Act, as amended (the “CCPA”).
In that role we do not sell or share personal information; do not retain, use, or disclose it for any purpose other than performing the Service, or outside our direct business relationship with the Client, except as the CCPA permits; and do not combine it with personal information from other sources, except as the CCPA permits. We understand these restrictions and comply with them.
13. Your Privacy Rights
California residents may have rights under the CCPA, including the right to know what personal information we collect, use, and disclose; to request deletion; to request correction; and to opt out of the sale or sharing of personal information (we do not sell or share it). We will not discriminate against you for exercising these rights. You or your authorized agent can submit a request through our Contact page, and we will verify your identity before responding.
If you want us to stop contacting your business, tell us on the call or through our Contact page and we will add you to our do-not-contact list.
If you are an End User, the business you contacted controls your information. Please direct your request to that business. If you contact us instead, we will refer your request to it and assist it in responding.
14. Children's Privacy
The Site and the Service are not directed at, or intended for use by, individuals under 18, and we do not knowingly collect personal information from children.
15. Third-Party Links
The Site may link to third-party websites. We are not responsible for their privacy practices.
16. Changes to This Policy
We may update this Policy by posting a new version on this page. The Effective Date above shows the latest revision. Continued use of the Site after an update means you accept it.
17. Contact
Questions about this Policy can be submitted through our Contact page.